As office manager, Joy Heuer helps support the entire company by working closely with the insurance carriers we represent. She oversees the safety and security of our reception desk and the daily work of our operators (who are often agents’ first contact at SMS). Joy is typically the first point of contact regarding building issues for our teams who occupy nearly 40,000 square feet of space in the Omaha office. Joy appreciates the diversity of her job. The growth that Senior Market Sales continues to have provides her with the opportunity to have a positive impact and make a difference in all departments.
A native of Elliott, IA, Joy graduated from the University of South Dakota with a degree in liberal studies. She lived in North Carolina for almost 13 years but is very happy to be back in the Midwest near her family (although she misses North Carolina every winter). Joy and her sister both work for SMS. Coworkers often get them confused, which is comical since her sister is the director of IT and Joy knows very little about computers.