The Centers for Medicare & Medicaid Services (CMS) has call-recording regulations that need to be followed during the Annual Election Period (AEP) season. Does your field marketing organization (FMO) have a solution in place to meet this requirement?
What does this regulation specifically require?
As a reaction to misleading advertising practices, CMS mandated a ruling that includes a call-recording component. The rule applies to call centers and brokers. Carriers, as well as The National Association of Health Underwriters, met with CMS and it was affirmed that recorded calls would be required beginning October 1, 2022.
SMS Solutions
Senior Market Sales® (SMS) has one of the best call-recording solutions available for agents who need to meet call-recording regulations. This solution not only complies with CMS regulations but also allows agents to operate using mobile phone technology while away from the office. These solutions allow agents to initiate and receive recorded calls from almost anywhere. It is compatible with both landline and mobile devices. Plus, it retains calls for up to 10 years as long as the account remains active.
These solutions do not require agents to change how they run their business. However, agents will need to be contracted and doing business with SMS to participate.
Also, this solution integrates into Lead Advantage Pro®, the proprietary tool from SMS that lets agents take prospects from lead to enrollment in one place. As a second option, Medicare Insurance Direct® (MID), a client-facing technology solution that pairs an agent’s advice with the convenience of self-enrollment, also includes call-recording capability.
The implementation of the MID solution means that agents who use that tool can now enroll clients into a Medicare Advantage plus Part D or Part D plan telephonically.
The mobile phone and Lead Advantage Pro solution have many attractive features including:
- 10-year retention capability
- Easy one-click call recording
- Integration with Lead Advantage Pro and Medicare Insurance Direct sites
- Call recording from desktops, laptops and mobile devices
- Free call recording for producing agents contracted with SMS
- An agent dashboard that allows users to easily search and retrieve recorded calls
- Additional business phone system features such as video conferencing, text messaging, voicemail transcription and mobile app
Your Next Step
Want to know more? Call an SMS Med Solutions marketing consultant at 1.888.747.3810.
A Little More About SMS
SMS is a national FMO, representing top Medicare Supplement, Medicare Advantage, annuity, life, long-term care and travel insurance carriers in all 50 states. Independent insurance agents rely on SMS for proprietary technology, competitive insurance products, expert training and service to help them leverage their time, make more money and put their business in a position of distinction. Founded in 1982, Senior Market Sales is headquartered in Omaha, Nebraska. In 2020, SMS joined the Alliant Insurance Services family of companies.
Log In
